FAQ's

Tamsin Jackson

What happens with my credit card details? We do not store any credit card details: These are instead processed by <a href="http://www.eway.com.au">EWAY</a>, who use several mechanisms to protect the security and integrity of your personal information. All your transactions with <a href=":http://www.eway.com.au">EWAY</a> are conducted in ‘secure sessions’ using the financial industry’s Secure Socket Layer (SSL) standards with 128-bit encryption. You should check that your browser is compatible with SSL encryption. This is often indicated by a ‘closed lock’ icon at the bottom of your screen. You can also pay using PayPal, the world’s largest and most trusted payments provider. <a href="http://www.eway.com.au/?ref=a2c42063-e739-4c53-bead-6b544b95f093"><img src='http://static1.shopify.com/s/files/1/0013/7462/files/referrer_SmallWhite.gif' alt='' /></a> How Can I Trust Made For Walking? We are a fairly small and new company, but we have helped a lot of people and sold a lot of boots. <a href="http://www.madeforwalking.com.au/pages/testimonials">Please read testimonials from our existing customers.</a> If you use a credit card for your online purchases then you should know that Eway is the Payment gateway which we use. <a href="http://www.eway.com.au/Community/eWAYClients.aspx">Please visit their site</a> ; they are also used by Puma, Qantas (Austraias national airline) and Australia Post. If you suspect any of their clients of misconduct (including us) you should contact them directly. If you use PayPal for your online purchases then you should know that you are protected by PayPal. <a href="https://www.paypal.com/au/cgi-bin/webscr?cmd=_security-center-outside">Read about PayPal security on their website.</a> What does the shipping cost? We offer FREE delivery for all orders over AUD 100, within Australia and for orders over AUD 200 outside of Australia. For deliveries outside of Australia, shipping charges vary depending on the destination and the total weight of the order. Exact shipping costs are calculated and displayed upon checkout and are automatically added to the order total. As a general guide, an average pair of adult boots will cost AUD 10.00 within Australia and AUD 20 – 30.00 outside of Australia. The more you buy from us, the more we subsidise the shipping costs. In most cases if you buy two or more pairs of boots, your shipping will be free. Can I return goods? Yes. If you are not satisfied with the product for any reason, please contact us within 5 days of receiving your package. All goods must be in as new condition. No tags are to be removed or we will be unable to accept the return. You have the choice of: <ul> <li>Exchange for other size/colour or item with the same purchase value. There may be additional postage charges for International customers. Australian residents will not be charged extra shipping costs to receive replacement items.</li> <li>Store credit for future purchase. You will be credited the dollar value of the goods.</li> <li>Refund – we will refund directly back to the payment source (your credit card or PayPal account). We do not cover the cost of the return postage.</li> </ul> How long will my order take? All orders are shipped from our Melbourne warehouse. If you live in Australia you should be receiving your package within 2-3 working days from the time the order was placed. Please allow up to 5-10 working days during peak times (April – June). For NZ and other international addresses please allow 7-10 working days and up to two weeks for peak times. On the rare occasion that product sells out, we will contact you to inform you of the progress. Remember, most of our products are made in Australia, so often we are unable to get large quantities quickly. BUT, if you are happy to wait, we know that you will love the product! Are the ugg boots genuine Australian made uggs? Unless otherwise specified, our sheepskin boots are Australian-made with Australian Merino sheepskin. For more information about Ugg boots, please read out article; <a href="http://www.madeforwalking.com.au/pages/what-is-an-ugg-boot">What is an Ugg Boot</a> What size am I? For EMU, choose your regular shoe size as EMU Australia ugg boots are a normal fit. If you fall between sizes we suggest going up half a size. Please do not go a full size down. <a href="http://www.madeforwalking.com.au/pages/sizing-information">For a more detailed guide, click here to view our size conversion chart.</a> What currency am I being charged in? All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. How do I take care of my ugg boots? Hand wash your ugg boots in warm water, using an approved wool detergent. Dry your uggs in the shade, away from heat or direct sunlight and allow them to dry out slowly to retain the soft, supple finish. <a href="http://www.madeforwalking.com.au/blogs/made-for-walking-blog/471572-10-tips-for-caring-for-your-ugg-boots">More care information can be found here.</a>

2008-06-11T20:40:56+10:00

faqs 313471

2008-06-11T20:40:56+10:00

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FAQ's 2009-08-28T09:50:57+10:00 *What happens with my credit card details?* We do not store any credit card details: These are instead processed by "EWAY":http://www.eway.com.au, who use several mechanisms to protect the security and integrity of your personal information. All your transactions with "EWAY"::http://www.eway.com.au are conducted in 'secure sessions' using the financial industry's Secure Socket Layer (SSL) standards with 128-bit encryption. You should check that your browser is compatible with SSL encryption. This is often indicated by a 'closed lock' icon at the bottom of your screen. You can also pay using PayPal, the world's largest and most trusted payments provider. "<img src='http://static1.shopify.com/s/files/1/0013/7462/files/referrer_SmallWhite.gif' alt='' />":http://www.eway.com.au/?ref=a2c42063-e739-4c53-bead-6b544b95f093 *How Can I Trust Made For Walking?* We are a fairly small and new company, but we have helped a lot of people and sold a lot of boots. "Please read testimonials from our existing customers.":http://www.madeforwalking.com.au/pages/testimonials If you use a credit card for your online purchases then you should know that Eway is the Payment gateway which we use. "Please visit their site":http://www.eway.com.au/Community/eWAYClients.aspx ; they are also used by Puma, Qantas (Austraias national airline) and Australia Post. If you suspect any of their clients of misconduct (including us) you should contact them directly. If you use PayPal for your online purchases then you should know that you are protected by PayPal. "Read about PayPal security on their website.":https://www.paypal.com/au/cgi-bin/webscr?cmd=_security-center-outside *What does the shipping cost?* We offer FREE delivery for all orders over AUD 100, within Australia and for orders over AUD 200 outside of Australia. For deliveries outside of Australia, shipping charges vary depending on the destination and the total weight of the order. Exact shipping costs are calculated and displayed upon checkout and are automatically added to the order total. As a general guide, an average pair of adult boots will cost AUD 10.00 within Australia and AUD 20 - 30.00 outside of Australia. The more you buy from us, the more we subsidise the shipping costs. In most cases if you buy two or more pairs of boots, your shipping will be free. *Can I return goods?* Yes. If you are not satisfied with the product for *any* reason, please contact us within 5 days of receiving your package. All goods must be in as new condition. No tags are to be removed or we will be unable to accept the return. You have the choice of: * Exchange for other size/colour or item with the same purchase value. There may be additional postage charges for International customers. Australian residents will not be charged extra shipping costs to receive replacement items. * Store credit for future purchase. You will be credited the dollar value of the goods. * Refund – we will refund directly back to the payment source (your credit card or PayPal account). We do not cover the cost of the return postage. *How long will my order take?* All orders are shipped from our Melbourne warehouse. If you live in Australia you should be receiving your package within 2-3 working days from the time the order was placed. Please allow up to 5-10 working days during peak times (April - June). For NZ and other international addresses please allow 7-10 working days and up to two weeks for peak times. On the rare occasion that product sells out, we will contact you to inform you of the progress. Remember, most of our products are made in Australia, so often we are unable to get large quantities quickly. BUT, if you are happy to wait, we know that you will love the product! *Are the ugg boots genuine Australian made uggs?* Unless otherwise specified, our sheepskin boots are Australian-made with Australian Merino sheepskin. For more information about Ugg boots, please read out article; "What is an Ugg Boot":http://www.madeforwalking.com.au/pages/what-is-an-ugg-boot *What size am I?* For EMU, choose your regular shoe size as EMU Australia ugg boots are a normal fit. If you fall between sizes we suggest going up half a size. Please do not go a full size down. "For a more detailed guide, click here to view our size conversion chart.":http://www.madeforwalking.com.au/pages/sizing-information *What currency am I being charged in?* All payments are processed in Australian Dollars and converted to the local currency by your credit card provider. *How do I take care of my ugg boots?* Hand wash your ugg boots in warm water, using an approved wool detergent. Dry your uggs in the shade, away from heat or direct sunlight and allow them to dry out slowly to retain the soft, supple finish. "More care information can be found here.":http://www.madeforwalking.com.au/blogs/made-for-walking-blog/471572-10-tips-for-caring-for-your-ugg-boots